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Note: You will be able to reset your password in case you forgot. Click on "Log In", then click "Forgot Password?"

Follow the instructions and check your email to reset your password.

Can’t find the email we sent?

Check to ensure that the email you used on the platform is accurate. If so, please check your Spam or Junk folder.

How do I access the Live Streams?

The sessions are listed chronologically on the AGENDA  or VIRTUAL LOBBY page. When the conference begins, click on the session button according to their schedule to view the live stream and click Play.

What time zone are the scheduled Live Streams?

Eastern Daylight Time Zone

How to visit the Poster Sessions?

Go to the Virtual Lobby and click on the Poster Session according to the schedule.

What technology is being used in this Live Stream?

This Live Webcast supports the Apple and Main Concept HTTP Live Streaming protocol with native support for H.264 and X.264 encoded video with AAC audio support. This is the standard widely used and supported by most browsers, computers and devices.

How to activate site members Peer to Peer and Group chat?

To activate Peer to Peer and Group chat, make your profile public from the My Account tab.

Then click on Networking Tab to find other site members.

What are the supported Internet Browsers?
Our Live Stream Video Player is compatible with all major Internet Browsers 􏰀 Microsoft Edge, Firefox, Chrome, and Safari. There is also broad support for all major mobile browsers- iOS, and Android.

Regarding Browser Versions, we highly recommend that you use the latest browser possible, specifically Microsoft Edge version 84 or later, Firefox version 77 or later, Chrome version 80.0 or later, and Safari version 12 or later. Again, it is crucial to run the latest browser version possible. Be sure to update your computer to the latest updates available. Our video player typically requires the latest HTML standard interpretation. This behavior is only provided by the latest versions of all major browsers. Regarding iOS, Android or Blackberry OS, we always recommend that you run the latest OS available for your device. There is no support for Internet 6 or earlier.

What network and how much internet speed do I need to watch the live stream?

A network that has no outbound and download restrictions are recommended. You may need to give the site(s) permission from your firewall settings. If you’re watching from a network that has restrictions, such as Corporate or Government networks, you may need assistance from your IT or Network department. Minimum of 10mbps download speeds are recommended.

How fast does my computer need to be to watch the live stream?

Most medium level computers that are less than 8 years old should work just fine. Company and Government issued computers may have limitations and may not all work with the virtual platform. Seek help from your IT department.

How do I submit a question during the conference?

Submit a question in the comment / question box at the bottom of the video player and the assigned moderator will conduct a Q&A session with the presenter based on the time that is allowed.

Here are some tips for resolving the most common problems...

  • 􏰈  RELOAD YOUR WEBPAGE: if you feel your stream is choking, stuttering or buffering excessively, refreshing the page is your first line of defense. Hitting F5 on your PC keyboard or Apple-R on your Mac should take care of most issues with the live stream. Refreshing attempts to give you a better path to the content.

  • 􏰈  LAPTOP USERS: wearing earphones, headphones or powered speakers will provide the best audio quality for most laptops. A live event may have adequate audio levels being broadcast, but most laptops simply don't have adequate amplification to the speakers.

  • 􏰈  The Virtual platform is at 1920x1080 pixels, as a result, older Tablets & Ipads may not be fully supported due to its low resolution screen. New generation devices with high resolution screens, such as Ipad Pro are supported.

  • 􏰈  Live streaming is tailored for fast internet connections -  4G, 5G, cable internet, fiber, etc. You can test your speed at www.speedtest.net. We strongly recommend having a minimum of 10mbps of download speed. Too many devices on your network can significantly reduce your internet speed.

  • 􏰈 If you’re experiencing trouble watching the live stream. Check your internet connection. Refresh your page. Try another computer or device on a different network.